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Lifecycle Support

Optimising your investment.

 Dematic, Uptime Solutions

Dematic works with you to ensure you get the best possible performance out of your system throughout its life, with a comprehensive range of service and support solutions.

 

Uptime Solutions from Dematic

With our ongoing service and support you can be confident you will get the best out of your investment. That means maximising uptime, minimising downtime, and knowing that when you need to push the system hard during peak periods, you can rely on it.

 

Central to this promise is our range of service solutions which provide you with specialist, professional support throughout the lifecycle of your system. We are proud of our record of customer support and strive to achieve best practice. Our technicians are trained industry specialists who share their knowledge by offering support to your operational staff to get the most out of your system.

Service Plans - Tailored to your needs

 Lifecycle Support

 

As your business changes we also keep an eye on the future, continuing to work in partnership with you to anticipate and meet your ongoing system and training needs.

 

Our comprehensive service plans offer support at the level you need. No two systems are the same and your requirements will be unique to your business. That’s why we will combine any of our service options to create a tailored plan to suit your individual business needs.

 

Support Services

  • Scheduled repair
  • Equipment condition assessments
  • Preventative maintenance
  • Emergency service
  • Technical phone support
  • Parts supply and provisioning
  • Remote monitoring
  • Safety assessments
  • Training services
  • Software and hardware support
  • Wireless system support

 

Enhanced Services

  • Residential services
  • Modernisation and upgrades
  • System performance assessment and audits

Service Hotline

Australia

1800 026 529

 

New Zealand

0800 226 529

 

Southeast Asia

+65 6745 0970

 

Spare Parts

Service Network

Download Portal