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IT - Service and Support

Proactive software support for security and confidence

 IT - Service and Support

Dematic has an expert team available to ensure your software is fully supported 24/7. Remote access, help desks and skilled programmers are on standby to ensure your Dematic software meets your operational needs.

 

Extensive software support programs can include, regular check of database, server architecture and software applications. Remote monitoring by highly trained software specialists, regular process patches and security updates as well as cluster tests for high availability systems set Dematic Software support apart. All Dematic services are designed to optimise system performance and give you a competitive edge.

Proactive Supply Chain control

Our remote monitoring program takes your software application to another level, using predictive tools to improve your system’s performance as part of a preventative maintenance program. Our software engineers can monitor your system using diagnostic software, looking for potential malfunctions and analysing events and issues before they arise.

 

Qualified back-up for essential systems support

Dematic software is highly reliable as is the interface between software and IT hardware. Remote services can resolve virtually every issue quickly and efficiently however where necessary Dematic can provide highly trained personnel to ensure you are fully operational.

 

Keeping your software up to date

Business requirements are constantly changing and your software needs to keep pace.  Dematic has the skills, technology and experience to retrofit upgrade or extend your application to increase throughput, productivity and accuracy. 

  

Enhance your performance with well trained personnel

Dematic offers tailored training packages for your software solution to enhance your team's skills. Training is conducted by Dematic software specialists. 

IT - Service and support includes:

  • Modernisation & Upgrading
  • Service Consulting
  • Software Training
  • Field Services
  • Emergency Support
  • Preventive Maintenance
Service Hotline

Australia

1800 026 529

 

New Zealand

0800 226 529

 

Southeast Asia

+65 6745 0970

 

Spare Parts

Service Network

Download Portal