Maintenance Services

Technical Phone Support

Many customers find technical phone support a cost-effective way to quickly solve a problem or find an answer to a question. Dematic technical experts are always available by telephone 24 hours a day, 7 days a week.

These technicians are uniquely qualified to protect a system’s uptime with well integrated software, controls and hardware knowledge as well as access to the technical documentation for a customer’s specific system. 

Spare Part Services

A material handling system is only as good as the parts that go into it. Proper performance, trouble free operation, and system longevity are all enhanced when a system is maintained with original parts.

Dematic ensures the availability of high quality spare parts though global sourcing. Easy ordering, fast shipment, and a reduced inventory that frees up capital are just a few of the reasons companies choose Dematic for spares.

Equipment Condition Assessment

An Equipment Condition Assessment identifies maintenance deficiencies and potential problems.

Equipment is inspected by Dematic technicians and opportunities for improvement, recommended corrective maintenance procedures, and recommendations for additional training are shared with the customer’s staff. A written, detailed report summarising results is also provided.

Preventative Maintenance

Preventative maintenance ensures a system’s quality performance. Electrical and mechanical components are inspected, tested, lubricated, and adjusted.

Any equipment that needs repair or replacement is identified and included in a summary report.

Unlike unpredictable emergency repairs, preventative maintenance can be scheduled for times that are convenient for a system’s operation.

Preventative maintenance has been proven to maximise system life, significantly reduce total maintenance costs and dramatically slash downtime from equipment failure.

It has been shown time and again to pay for itself in terms of greater uptime and lower maintenance costs.

Scheduled Repairs

Regularly performed maintenance is one of the best ways to avoid system downtime. With Scheduled Repair Service, Dematic’ technicians repair components, devices and systems in certified service centres or on-site.

These repairs can be scheduled for ideal times such as shutdowns, holidays, or slow times.

Emergency Services

Immediate help from trained professionals is always close. Dematic has experienced service teams throughout Australia and New Zealand that will quickly come to a customer’s facility to provide support in critical situations. 

They are equipped with the necessary tools as well as the backing of the Dematic organisation. These professionals are able to bring a system back online with minimal downtime.