Modern software and hardware systems are highly reliable, but require servicing and upgrades from time to time to ensure optimal performance
and supportability.
The customer service centre covers the full range of IT products including voice terminals, pick-to-light, scanners, printers, sort controls, visualisation software, material flow software, location controls software and order management software.
RF & Wireless Support
Dematic offers comprehensive service and support for leading RF and wireless technology.
As the same personnel design, install and service your system, you are assured of getting the best support available.
Key service offerings include:
24-hour on-site emergency breakdown support for your
RF infrastructure
Customised Service Level Agreements to fit your requirements, including 2, 5 and 10 day repair turnaround
RF Terminal configuration
and firmware management providing seamless return
to site
Security audits to identify
and eliminate security threats
in your wireless network
Annual performance audits
of your system, including
a review of your wireless infrastructure, terminals
and scanners, updates of all system configurations, and comprehensive performance statistics.
Customer Service Solutions
