Business Based Services

Resident Services

A resident services contract is one of the best ways to protect a system’s uptime.

Tailored to meet the requirements of a specific facility, a Resident Services Program places full-time Dematic technicians on-site to oversee the technical operation and maintenance of a system.

These on-site professionals provide technical support; preventative, corrective and emergency maintenance; and general troubleshooting on a daily basis. They are experts in material handling systems and can provide a cost effective alternative to using internal resources.

Modernising and Upgrading

Today’s modernisation and enhancement technologies increase system performance. 

Updated controls, software and mechanical components are available for older systems and may be all that is needed to increase operating efficiency.

Regardless of manufacturer, Dematic technicians are able to modernise automated storage and retrieval systems, automated electric monorails, conveyor systems, sorters, software controls, RF & wireless systems, or baggage and cargo systems.

With modernisation, customers can achieve productivity and supportability gains with a shorter implementation schedule.

Service Consulting

System Performance Assessment & Audits. In this assessment, the Dematic technical team reviews client operations to identify areas where a material handling system can be improved to provide greater efficiency.

This assessment pinpoints bottlenecks and equipment issues, and suggests improvements in layout and operational procedures.